The seller is Lenoo AS and is designated in the following as the Seller.
Eiganesveien 8, 4008 Stavanger
Email: post@lenoo.no
Phone number: 940 69 999
Organization number: 926 168 592

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The purchaser is the consumer who places the order and is designated in the following as the Purchaser.

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Upon registering for any course at Lenoo, students accept that:

1. It is the responsibility of the individual student to be aware of class dates, days, times, hours, and course duration.

2. It is the responsibility of the individual student to provide accurate and up-to-date personal information through which the school may contact them. It is also the student’s responsibility to inform the administration of any changes to this information. The school needs updated contact details to communicate any changes to the course.

3. All requests or questions will only be binding if they are submitted in writing via email to post@lenoo.no.

4. Course teachers and locations may be subject to change under certain circumstances.

5. Course registration is confirmed under the name of the registrant alone and cannot be transferred to other students.

6. Guests are not permitted in class unless previously requested and approved in writing by emailing post@lenoo.no.

7. Lenoo's original materials may not be shared with external parties, either physically or digitally. Failure to comply will be considered a breach of confidentiality and may result in legal action.

8. Lenoo maintains zero tolerance for discrimination based on race, ethnicity, religion, or sexual orientation of Lenoo staff, teachers, or students. Failure to comply with this regulation will result in the immediate removal of the student from the school and may lead to further legal action.

9. At the end of each level, students who have attended at least 80% of the course can receive a course completion certificate upon written request sent to post@lenoo.no.

10. Lenoo reserves the right to withhold the participant’s course certificate if the student has not fully paid for the course.

11. Students are responsible for bringing all necessary course materials to each lesson.

12. In the event of typos, errors, omissions, or other mistakes on the website regarding course dates, schedules, or information, Lenoo reserves the right to correct or edit them without prior notice.

13. A minimum of five participants are required to start a scheduled course. Lenoo reserves the right to cancel or postpone a course if the number of confirmed participants is below the required minimum. The school also reserves the right to adjust start dates, times, and teachers as needed. In such cases, students will be offered seats in other groups or schedules and will have the option to choose between course postponement or another suggested course continuation.

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Delivery of Services:

1. Delivery is considered to have occurred when the Purchaser has been granted access to the course, either through a live class or the provision of course materials (physically or digitally).

2. Courses will begin on the start date specified at the time of registration, unless otherwise stated.

3. The Purchaser has the right to cancel the course up to seven (7) days before the course start date by sending written notice to post@lenoo.no. After this deadline, the course is considered binding, and the Purchaser is responsible for payment as stated in the Cancellation Policy.

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Upon registration, course participants agree to:

1. Receive emails, SMS messages, and/or phone calls from Lenoo about current and upcoming programs.

2. Allow pictures and videos to be taken during any of Lenoo's courses or activities. These pictures and/or videos may be shared on social media or used in promotional materials. If a student wishes to opt out of being included, a written request must be sent to post@lenoo.no.

3. The registration and storage of their personal information in our database, as directly and voluntarily provided by the students.

 

Changing Courses

1. Students who wish to postpone their course can do so for free, space permitting, if the request is made at least seven (7) days before the course start date.

2. Postponing a course after the seven-day window is considered a cancellation, and the cancellation policy will apply.

3. Space permitting, students may change their course schedule during the same term at any time before the course starts. One change of schedule is allowed during the term.

4. All requests must be submitted and approved in writing to post@lenoo.no.

 

Payments & Discounts

1. All payments must be made at the time of registration when purchasing a single course.

2. Payment methods include credit card, Vipps, or PayPal.

3. For course bundles, the first installment is due at the time of registration to secure a spot. Subsequent installments are due monthly until the full bundle price is paid.

4. Bundle discounts:

   1. 4-course bundles = 20% discount (8 monthly installments) + one free online repeat of any level in the bundle (see terms below)

   2. 3-course bundles = 15% discount (6 monthly installments)

   3. 2-course bundles = 10% discount (4 monthly installments)

5. Bundles may also be paid in full at the time of registration.

6. Discounts cannot be applied retroactively.

7. Exclusive discounts offered to students cannot be shared and will not be valid for third parties.

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Course Bundles

1. Course bundles allow students to register for 2, 3, or 4 levels at once at a discounted rate, payable in installments or in full at registration.

2. Students in the A1–B2 4-course bundle receive one free online repeat of a level of their choice.

3. Once a bundle is purchased, the student is committed to completing the included levels. Bundles are non-transferable and non-refundable after the seven (7) day cancellation period.

4. If a student does not complete a level in the agreed time frame, they may postpone to a future course start date, space permitting.

5. If a student withdraws from a bundle early, the price for any completed courses will be recalculated at the single-course rate, and the student will be invoiced for any difference.

6. Bundle registrations are under the name of the registrant only and cannot be transferred to another person.

7. Postponement of a course within a bundle is free if requested in writing at least seven (7) days before the course start date. Postponements requested later than this will be treated as a cancellation (see Cancellation Policy).

8. Free Repeat Policy (A1–B2 4-Course Bundle only): Students in the 4-course A1–B2 bundle may repeat one course online only, provided there is space available in the chosen class.

9. The free repeat is subject to prior written request and confirmation from Lenoo.

10. If a student registers for any course—including the free repeat—and does not attend without providing written cancellation at least seven (7) days before the start, the course will be considered attended and the free repeat will be forfeited.

 

Cancellation Policy

1. All Courses and Course Bundles

   1. Registration for a course or bundle is binding unless we receive written cancellation. To formally cancel, students must send an email to post@lenoo.no.

   2. Students are required to pay the full price of any course once it has started.

   3. Only cancellations submitted in writing to post@lenoo.no at least seven (7) days before the course start date will be considered for a refund.

   4. If a student does not submit a written cancellation and does not attend, they are still required to complete the full payment for the course.

   5. Refunds will be calculated based on the original single-course price, not from any discounted bundle rate. If the student cancels partway through a bundle, completed courses will be recalculated at the full single-course price, and the difference will be invoiced.

   6. No-Show Policy: If a student registers for a course—including a free repeat—and does not attend without canceling in writing at least seven (7) days before the start date, the course will be treated as attended and counted toward their bundle.

2. Private Lessons

   1. Private lessons must be canceled at least one business day in advance to avoid paying for the booked lesson.

   2. If the student does not provide timely notice or does not attend the scheduled lesson, the hour will be forfeited with no right to reschedule or refund.

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Conflict resolution: 

1. Claims must be directed to the Seller within a reasonable time frame under Sections 9 and 10.

2. The parties shall attempt to resolve any disputes out of court.

 

If this is unsuccessful, the Purchaser may contact the Consumer Authority for mediation. The Consumer Authority can be reached at (+47) 23 400 600 or at www.forbrukertilsynet.no.