TERMS & CONDITIONS

Terms and Conditions

These Terms and Conditions apply to courses and services provided by Lenoo AS.

Eiganesveien 8, 4008 Stavanger
Email: post@lenoo.no
Phone number: 940 69 999
Organization number: 926 168 592

The person registered to attend the course is referred to in these Terms and Conditions as the Student. These Terms and Conditions also apply, where relevant, to any person or entity purchasing a course on the Student’s behalf.

Upon registering for any course at Lenoo, the Student accepts that:
1. It is the responsibility of the Student to be aware of class dates, days, times, hours, and course duration.
2. It is the responsibility of the Student to provide accurate and up-to-date personal information through which the school may contact them. It is also the Student’s responsibility to inform the administration of any changes to this information. The school needs updated contact details to communicate any changes to the course.
3. All requests or questions will only be binding if they are submitted in writing via email to post@lenoo.no.
4. Course teachers and locations may be subject to change under certain circumstances.
5. The full name of the Student must be provided during the registration process. A course registration is assigned exclusively to the named Student and cannot be transferred to another person.
6. Guests are not permitted in class unless previously requested and approved in writing by emailing post@lenoo.no.
7. Lenoo's original materials may not be shared with external parties, either physically or digitally. Failure to comply will be considered a breach of confidentiality and may result in legal action.
8. Lenoo maintains zero tolerance for discrimination based on race, ethnicity, religion, or sexual orientation of Lenoo staff, teachers, or other students. Failure to comply with this regulation will result in the immediate removal of the Student from the school and may lead to further legal action.
9. At the end of each level, students who have attended at least 80% of the course can receive a course completion certificate upon written request sent to post@lenoo.no.
10. Lenoo reserves the right to withhold the Student’s course certificate if the Student has not fully paid for the course.
11. Students are responsible for bringing all necessary course materials to each lesson.
12. In the event of typos, errors, omissions, or other mistakes on the website regarding course dates, schedules, or information, Lenoo reserves the right to correct or edit them without prior notice.
13. A minimum of five participants are required to start a scheduled course. Lenoo reserves the right to cancel or postpone a course if the number of confirmed participants is below the required minimum. The school also reserves the right to adjust start dates, times, and teachers as needed. In such cases, the Student will be offered seats in other groups or schedules and will have the option to choose between course postponement or another suggested course continuation.
Delivery of Services:
1. Delivery is considered to have occurred when the Student has been granted access to the course, either through a live class or the provision of course materials (physically or digitally).
2. Courses will begin on the start date specified at the time of registration, unless otherwise stated.
3. The Student has the right to cancel the course up to seven (7) days before the course start date by sending written notice to post@lenoo.no. After this deadline, the course is considered binding, and the Student is responsible for payment as stated in the Cancellation Policy.
Upon registration, the Student agrees to:
1. Receive emails, SMS messages, and/or phone calls from Lenoo about current and upcoming programs.
2. Allow pictures and videos to be taken during any of Lenoo's courses or activities. These pictures and/or videos may be shared on social media or used in promotional materials. If a Student wishes to opt out of being included, a written request must be sent to post@lenoo.no.
3. The registration and storage of their personal information in our database, as directly and voluntarily provided by the students.
Changing Courses
1. Students who wish to postpone their course can do so for free, space permitting, if the request is made at least seven (7) days before the course start date.
2. Postponing a course after the seven-day window is considered a cancellation, and the cancellation policy will apply.
3. Space permitting, the Student may change their course schedule during the same term at any time before the course starts. One change of schedule is allowed during the term.
4. All requests must be submitted and approved in writing to post@lenoo.no.
Payments & Discounts
1. All payments must be made at the time of registration when purchasing a single course.
2. Payment methods include credit card, Vipps, or PayPal.
3. For course bundles, the first installment is due at the time of registration to secure a spot. Subsequent installments are due monthly until the full bundle price is paid. Monthly installment payments are independent of the teaching schedule. Payments continue according to the agreed payment plan, including during summer holidays, Christmas holidays, and any other scheduled breaks between courses, until the full bundle price has been paid.
4. Bundle discounts:
  1. 2-course bundles – 5% discount (4 monthly installments)
  2. 3-course bundles – 10% discount (6 monthly installments)
  3. 4-course bundle (A1–B2) – 15% discount (8 monthly installments)
  4. 5-course bundle (A1–C1) – 20% discount (10 monthly installments) and one free online repeat of one level included in the bundle.
5. Bundles may also be paid in full at the time of registration.
6. Discounts cannot be applied retroactively.
7. Exclusive discounts offered to the Student cannot be shared and will not be valid for third parties.
8. Special discounts, including seasonal offers such as Easter or Christmas promotions, apply exclusively to individual courses. This limitation is clearly stated in both the advertisements and these terms and conditions. If a discount code has been used toward the purchase of a course bundle, this constitutes a violation of the stated terms. In such cases, the transaction will be subject to cancellation.
Course Bundles
1. Course bundles allow the Students t register for 2, 3, 4 or 5 levels at once at a discounted rate, payable in installments or in full at the time of registration.
2. The A1–C1 bundle includes an online C1 course. The C1 level is delivered exclusively online, regardless of whether the preceding levels in the bundle are taken in the classroom or online.
3. Students enrolled in the A1–C1 5-course bundle receive one free online repeat of one level included in their bundle. The repeat must be completed within sixteen (16) months from the date of registration for the bundle, together with the remaining courses in the bundle.
4. Once a bundle is purchased, the Student is committed to completing the included levels. Bundles are non-transferable and non-refundable after the seven (7) day cancellation period.
5. Students enrolled in bundles covering two (2) to four (4) courses have twelve (12) months from the date of registration for the bundle to complete all courses included in their bundle.
  Students enrolled in the A1–C1 bundle have sixteen (16) months from the date of registration for the bundle to complete all courses included in their bundle. Within these validity periods, the Student may postpone individual levels to future course start dates, subject to availability and these Terms and Conditions. Any unused courses or bundle benefits remaining after the applicable validity period will expire automatically and are non-refundable.
6. If a Student withdraws from a bundle early, the price for any completed courses will be recalculated at the single-course rate, and the Student will be invoiced for any difference.
7. Postponement of a course within a bundle is free if requested in writing at least seven (7) days before the course start date. Postponements requested later than this will be treated as a cancellation (see Cancellation Policy).
8. Free Repeat Policy (A1–C1 five-course bundle only): Students enrolled in the A1–C1 five-course bundle may repeat one course online, subject to availability. The repeated course must be completed within the bundle’s sixteen (16) month validity period.
9. Free Repeat Policy (A1–C1 five-course bundle only): Students enrolled in the A1–C1 five-course bundle may repeat one course online, subject to availability. The repeated course must be completed within the bundle’s sixteen (16) month validity period.
10. If a Student registers for any course—including the free repeat—and does not attend without providing written cancellation at least seven (7) days before the course start date, the course will be considered attended and the free repeat will be forfeited.
Cancellation Policy
1. Registration for a course or bundle is binding unless Lenoo receives written cancellation at least seven (7) days before the course start date. To formally cancel, Student must send an email to post@lenoo.no.
2. Students are required to pay the full price of any course once it has started.
3. Only cancellations submitted in writing to post@lenoo.no at least seven (7) days before the course start date will be eligible for a refund.
4. If a Student does not submit a written cancellation and does not attend, they are still required to complete the full payment for the course.
5. If a Student cancels or withdraws from a course bundle before completing all included courses, the bundle discount will no longer apply. All courses that have been started or completed will be recalculated at Lenoo's standard single-course price. For Student enrolled in the A1–C1 5-course bundle, any free online repeat already used will also be recalculated at Lenoo's standard single-course price for the relevant course format. Any outstanding balance resulting from this recalculation will be invoiced to the Student.
6. A cancellation may be submitted by the Student or by the person or entity that purchased the course on the Student’s behalf. Any approved refund will be returned using the original payment method.
7. No-Show Policy: If a Student registers for a course—including a free repeat—and does not attend without canceling in writing at least seven (7) days before the start date, the course will be treated as attended and counted toward their bundle.
Private Lessons
1. Private lessons must be canceled at least one business day in advance to avoid paying for the booked lesson.
2. If the Student does not provide timely notice or does not attend the scheduled lesson, the hour will be forfeited with no right to reschedule or refund.
Conflict resolution
1. Any complaints should be submitted to Lenoo AS in writing within thirty (30) calendar days after the issue arises or is discovered. This time limit does not restrict any rights granted to the Purchaser under mandatory consumer protection law.
2. The parties shall attempt to resolve any disputes out of court.

If this is unsuccessful, the Student may contact the Consumer Authority for mediation. The Consumer Authority can be reached at (+47) 23 400 600 or at www.forbrukertilsynet.no.

These Terms and Conditions apply to registrations made on or after 20 July 2026.
If you registered before 20 July 2026, the Terms and Conditions valid at the time of your registration still apply. You can view the archived version here.